About Us
Mission Statement:
Based in New York, Glass Honey Jewelry is all about delivering Jewelry that represents who you are and makes you feel confident. Our Jewelry is made to last so it is perfect for everyday wear. You should feel free to do whatever you love to do in our beautiful pieces. Glass honey is made for the ones who want to dance in the rain. All of our jewelry is completely water-proof and tarnish free.You can shower, swim, workout, the world is your oyster!
Founder:
Hi, I’m Jeanine Fellus and I am the proud founder/designer of Glass Honey Jewelry. I started this company when I was 20 years old, studying abroad in Italy and falling in love with the world. It was through my travels that I learned the beauty of jewelry and how each culture has its own unique style. This is reflected in Glass Honey Jewelry’s many pieces inspired by the many beautiful styles this world has to offer.
Hypoallergenic:
Stainless steel, Sterling Silver, 18k Gold:
All of our jewelry is hypoallergenic and made for people with sensitive skin. As the owner herself has sensitive skin, this was at the top of our priority list here at Glass Honey Jewelry. In order for a product to be considered hypoallergenic it must be nickel and copper free since this is the material most people can find an allergic reaction to. In order to pass this products are tested for nickel and copper.When results arrive that there is 10% or less nickel or copper found then the product is considered nickel free and hypoallergenic. Since we use the highest quality materials, this test is found nickel free every time!
PVD - The latest tech for the best results and most environmentally friendly gold plating processes.
This process called Physical Vapor Deposition (PVD), also known as IP plating, does not only provide us with a waterproof/tarnish-resistant product. It also limits harm to the environment because this process does not create any hazardous waste like other traditional methods do. This process also does not decrease the value when recycled like other methods would.
Packaging:
Our mailers and packaging are 100% biodegradable and made from recycled materials! We care about the protection of the Earth here at Glass Honey Jewelry. To reduce waste we also resuscitate packaging from returns when they are in good condition and always remember to disinfect them.
Manufacturing:
We only work with manufacturers that are held accountable to minimize their carbon footprint as much as possible. We use a system based on the “Think Green” initiative in which we cover the following areas:
- Environmental legal compliance overview
- Environmental management system (EMS)
- Water
- Energy
- Air emissions
- Noise emissions
- Hazardous materials, equipment and waste
- Sustainable production
Refund Policy:
Return Policy
At Glass Honey Jewelry, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our goal is to make the return or exchange process as smooth as possible. Please read our return policy below for more information.
Lifetime Warranty - Water Resistance: We are confident in the exceptional quality and water resistance of our products. Our lifetime warranty covers any color changes or defects caused by water damage. If you experience issues related to water exposure, we will promptly send you a brand new product. Simply inform us of the issue, and we'll take care of the rest.
General Return or Exchange: If, for any reason, you are unhappy with your purchase, we offer a 14-day return or exchange policy for a full store credit. Returns are granted on an eligible basis, and to initiate the return process, please adhere to the following guidelines:
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Condition of Items:
- Items must be unopened, unused, or unworn.
- Items must remain in their original packaging with all tags attached.
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Eligibility:
- Returns are only accepted within 14 days of the original purchase date.
- Returns are subject to approval and granted on an eligible basis.
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Damaged or Defective Items:
- If your items have been through rough conditions or experienced damage, such as a broken link on a necklace, please reach out to us. We encourage you not to discard the item, as we are more than happy to guide you on how to restore it.
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How to Make a Return:
- To initiate a return, please contact our customer service team at [GHJcustomerservice@gmail.com] within 14 days of the purchase date.
- Provide your order number and a detailed description of the reason for the return.
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Restoration Assistance:
- If your product has undergone accidental damage, our team is here to assist you. Reach out to us, and we'll gladly guide you on how to bring your item back to life.
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Cost of Return Shipping:
- Please note that the cost of return shipping is not the responsibility of Glass Honey Jewelry. Customers are responsible for covering the shipping expenses for returns unless the return is due to a mistake on our part or a defective item.
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Personal Damage:
- Glass Honey Jewelry is not responsible for any personal damage done to the product, including breakage or scratches, resulting from user mishandling or accidents.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, feel free to contact our customer service team at [GHJcustomerservice@gmail.com]. Thank you for choosing Glass Honey Jewelry.
Sincerely, Glass Honey Jewelry Customer Service Team